Agentic AI Voice · Quote-based add-on

One phone number. A hospital that answers itself.

MyEMR's Agentic AI voice agent answers every incoming call, talks to the patient in plain language, and gets the job done — appointments, reports, payments, doctor availability — without a keypad menu and without keeping a human on the line. Callers who don't use smartphones still get first-class service.

POWERED BY AGENTIC AI · NO KEYPAD MENUS
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8
Languages
~40%
Front-desk savings
<800ms
Avg reply latency
AI voice agent · live
+91 90211 23456 · 00:28
Agentic AI
Namaste! Aayushman Hospital. Main aapki kya madad kar sakti hoon?
Mujhe ek cardiologist se appointment chahiye.
Sure. Dr. Mehta has 4:30 PM today or 11:00 AM tomorrow. Which one works for you?
Kal subah wala kar dijiye.
Done. Booked Dr. Mehta tomorrow at 11:00 AM. Confirmation aapke WhatsApp pe bhej diya. Aur kuch madad chahiye?
Nahi, bas itna hi. Thank you.
Take care. Get well soon.
Hinglish · auto-detected Appt #A-2891 created
What the AI agent handles

Six conversations, ready out of the box.

Each conversation plugs into MyEMR — the data lands in the same record you see on the web.

Book appointment
Caller names a specialty in plain language. Agent offers the next 3 available slots and confirms on WhatsApp.
Reschedule / Cancel
Caller is verified by phone number + OTP, hears their next appointment, and reschedules or cancels in conversation.
Lab report status
‘Is my report ready?' answered in real-time. Agent offers to send the PDF to WhatsApp on request.
Outstanding bill enquiry
Agent reads the amount due and offers a voice-to-UPI payment link, sent over SMS while still on the call.
Doctor availability
‘Is Dr. Sharma available today?' Agent replies with the next slot and books it if the caller says yes.
Emergency triage
Detects critical symptoms (chest pain, breathlessness, accident) mid-sentence and patches the caller straight to the front desk.
How it works

From phone ring to booked slot in under 30 seconds.

1
Caller dials your number
Your existing hospital number — we route through your telecom carrier into the AI agent.
2
AI agent greets & listens
Multilingual greeting. The agent understands the patient's intent in plain language — no keypad, no menu tree.
3
MyEMR matches patient
Caller ID matches an existing record. New callers get registered on the fly during the same conversation.
4
Action + confirmation
Slot booked / report sent / payment link issued — confirmation lands in WhatsApp before the call ends.
Why hospitals add the voice agent

The phone doesn't go away. Make it scale.

70% of bookings in tier-2 and tier-3 cities still come over the phone. A single number, answered by an AI voice agent that's integrated with MyEMR, gives every caller a consistent, conversational experience — at a fraction of the cost of a 10-person front desk.

Reduces front-desk load by ~40%
Routine bookings, reschedules and bill enquiries handled in natural conversation — no human picks up the phone.
8 Indian languages
Hindi, English, Marathi, Tamil, Telugu, Bengali, Gujarati, Kannada. Agent auto-detects the caller's language.
Outbound reminders
Agent makes day-before appointment reminder calls for patients who don't use smartphones.
Captures missed-call leads
Every unanswered call becomes a lead row in the CRM with an auto-callback scheduled from the agent.
Voice → transcript & summary
Every conversation is transcribed and an AI summary is attached to the patient record.
Live call analytics
Calls per hour, peak times, intent breakdown, containment rate, post-call NPS.
Add-on · Quote-based

The voice agent is not bundled in the base MyEMR subscription.

Because each hospital's call volume, language mix and telecom setup is different, we quote the voice agent separately. Tell us your daily call volume and target conversations — most hospitals are live in 7-10 days.

Setup
One-time integration
Telecom
Pay-per-minute, transparent
Support
Indian-time helpdesk
Honest pilot feedback

What hospitals on the voice agent say

Two of the hospitals running MyEMR right now. No aggregated stats — these are real people.

“The AI prescription in Kannada is genuinely the first time our senior consultants stopped fighting the keyboard. The queue board is what we always wished for.”

AR
Dr. Anitha Reddy
Pilot tester · OPD lead
Saanvi Multispecialty, Bengaluru

“MLC and IPD billing are usually where Indian HMS fall apart. MyEMR's MLC workflow and discharge-summary builder were ready out of the box.”

VS
Dr. Vinod Sharma
Pilot tester · ED head
Aayushman Hospital, Indore
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